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Revivo Sauna
Terms & Conditions

Version 1.0
Effective Date: 2nd February 2026

These Terms & Conditions ("Terms") apply to all bookings, services and hire agreements provided by Revivo Sauna ("Revivo", "we", "our", "us"). By booking or taking part in a Revivo Sauna experience, you agree to these Terms.
 

1. Our Services

Revivo Sauna provides outdoor wood-fired sauna experiences, cold plunge sessions, hot tub experiences, and wild swimming (where permitted). Services may include:

  • Public and private sauna sessions at pop-up locations

  • Private or event hire

  • Cold water immersion via cold plunges, ice baths, or designated wild swimming areas

  • Hot tub sessions

All activities take place outdoors and may involve natural terrain, mud, rocks, and open water. Participation is voluntary and at your own risk. Our staff are trained open water lifeguards but cannot guarantee safety.

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2. Health, Age & Participation

By participating, you confirm that:

  • You are medically fit for sauna use, hot tub use, and cold-water immersion

  • You are not under the influence of alcohol or drugs

  • You will follow all safety instructions from Revivo staff

  • You are aged 18 years or older, or if aged 16–17 years old, have a completed Parent / Guardian Consent Form submitted before participation

  • You are not pregnant

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Seek medical advice before participating if you have heart, respiratory or circulatory conditions, high or low blood pressure, recent surgery, or medication affecting heat or cold tolerance. Staff are not medical professionals. Participation is voluntary and at your own risk.

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3. Safety, Behaviour & Alcohol

Participants must:

  • Follow staff instructions

  • Respect other participants

  • Avoid touching hot surfaces

  • Leave the sauna, hot tub or water immediately if feeling unwell

  • Avoid alcohol or drugs

  • Use one towel to dry and another to sit on in the sauna

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Revivo reserves the right to refuse participation or remove anyone behaving unsafely or under the influence. No refunds will be issued.

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4. Cold Water & Wild Swimming

Participation is voluntary and at your own risk. You must:

  • Only enter water if capable of swimming in open water

  • Follow staff instructions

  • Wear provided flotation devices where required

  • Enter water slowly and exit if unwell

Participants acknowledge the risks including cold shock, dizziness and loss of coordination.

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5. Bookings & Payments

  • Event pop-up sessions can be booked through our website.

  • Full payment is required at booking.

  • Prices may change but confirmed bookings are protected.

  • Private hire bookings are confirmed after receipt of a deposit.

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6. Cancellation Policy (Excludes Private and Event Hire)

  • Cancel or reschedule up to 48 hours before the session.

  • Within 48 hours and no-shows are non-refundable.

  • Late arrivals may reduce session time.

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We may cancel due to severe weather, safety concerns or Force Majeure.

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7. Private Hire & Hosted Event Hire

7.1 Private Hire (Self-Managed)

  • 50% non-refundable deposit.

  • Remaining balance and £500 refundable damage deposit due 7 days before hire.

  • Hirer is responsible for participants and equipment.

  • Revivo staff may not be present.

  • Damage deposit returned within 3–5 working days if no issues are identified.

  • Cancellation more than 7 days before hire: balance and damage deposit refunded; deposit non-refundable.

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7.2 Hosted Event Hire

  • 50% non-refundable deposit.

  • Remaining balance due 7 days before the event.

  • No damage deposit is required unless agreed in writing.

  • Revivo staff supervise the sauna and cold plunge experience.

  • The Hirer is responsible for venue permissions and guests outside the supervised activity area.

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8. Weather & Outdoor Operation

  • Sessions may be postponed, rescheduled or cancelled where weather or site conditions make operation unsafe.

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9. Venue Requirements

  • The Hirer must provide suitable vehicle access.

  • Adequate operating space.

  • A suitable water supply where required.

  • Any necessary venue or landowner permissions.

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10. Personal Property

You bring personal belongings at your own risk. We are not liable for lost, stolen or damaged items.

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11. Liability

Participation involves inherent risks. Revivo Sauna is not liable for injuries arising from failure to follow instructions, pre-existing medical conditions or the inherent risks of sauna, hot tub, cold water immersion or wild swimming, except where liability cannot legally be excluded.

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12. Photography

Photos or videos may be taken for marketing purposes. Participants will be informed and may opt out.

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13. Privacy

We process personal information in accordance with applicable UK data protection legislation and only for managing bookings, providing services and meeting our legal obligations.

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14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Acceptance

By booking or participating you confirm you have read, understood and agreed to these Terms.

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16. Force Majeure

  • Acts of God, severe weather, government restrictions, pandemics, civil unrest, strikes, utility failures and other events beyond our reasonable control may result in cancellation, postponement or modification of services.

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17. Festivals, Events & Third-Party Venues

  • The wider event is outside our control.

  • We are responsible only for our equipment and activity area.

  • Participants must comply with event organiser rules.

  • Revivo may suspend or terminate sessions where behaviour presents a safety risk.

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Parental/Guardian Consent Form

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